Privacy Policy

Truecraft Maritime Renovations

Effective Date: August 30, 2025
Last Updated: August 30, 2025

1. Introduction

Truecraft Maritime Renovations, LTD ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our maritime renovation and restoration services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Project Information: Vessel details, project specifications, renovation requirements
Financial Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Emails, phone calls, and other correspondence related to our services
Emergency Contacts: For safety purposes during on-site work

Vessel and Property Information

Boat/vessel registration details
Marina or dock information
Vessel specifications and condition assessments
Project photos and documentation
Insurance information (when relevant to projects)

Technical Information

When you visit our website or use our digital services:

IP address and device identifiers
Browser type and version
Operating system information
Website usage data and analytics
Cookies and similar tracking technologies

3. How We Collect Information

We collect information through:

Direct Interactions: When you contact us, request quotes, or engage our services
Website Activity: Through your use of our website and online tools
Project Consultations: During site visits, inspections, and project planning
Third Parties: Marina operators, insurance companies, or vessel brokers (with proper authorization)
Public Records: Vessel registration databases when necessary for our services

4. How We Use Your Information

We use your information to:

Service Delivery

Provide maritime renovation and restoration services
Conduct vessel inspections and assessments
Develop project proposals and estimates
Coordinate project schedules and timelines
Manage project communications and updates

Business Operations

Process payments and manage billing
Maintain project records and documentation
Ensure compliance with maritime regulations
Manage insurance and warranty claims
Improve our services and customer experience

Communication

Respond to inquiries and provide customer support
Send project updates and completion notifications
Share relevant maritime industry information
Provide maintenance recommendations and reminders

Legal and Safety

Comply with maritime safety regulations
Meet insurance and warranty requirements
Protect our legal rights and interests
Ensure workplace and vessel safety

5. Information Sharing and Disclosure

We may share your information with:

Service Providers

Subcontractors and specialized marine technicians
Parts suppliers and marine equipment vendors
Payment processors and financial institutions
Insurance companies (when required for coverage)

Regulatory Bodies

Coast Guard and maritime safety authorities
Environmental protection agencies
Port authorities and marina management
Other regulatory bodies as required by law

Business Partners

Marina operators and yacht clubs
Marine surveyors and inspectors
Equipment manufacturers for warranty purposes
Professional maritime organizations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your information:

Physical Security: Secure storage of paper documents and project files
Digital Security: Encryption, secure servers, and access controls
Access Limitations: Restricted access to personal information on a need-to-know basis
Regular Updates: Ongoing security assessments and system updates
Staff Training: Employee education on privacy and security practices

7. Data Retention

We retain your information for as long as necessary to:

Complete contracted services and warranty obligations
Comply with legal and regulatory requirements
Resolve disputes or legal proceedings
Maintain business records as required by law

Project documentation is typically retained for 7-10 years or as required by maritime regulations.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request copies of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal limitations)
Restriction: Limit how we process your information
Portability: Receive your information in a structured format
Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Improve website functionality and user experience
Analyze website traffic and usage patterns
Remember your preferences and settings
Provide relevant content and information

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

12. International Data Transfers

If you are located outside of Canada, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting an updated policy on our website
Sending email notifications to registered users
Providing notice during your next service interaction

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: